Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. 30d+. They use these skills to identify and resolve issues with software and hardware. Learn more about what it takes to succeed as a specialist, the skills you'll need to become one, and what you can expect on the job. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. There are approximately 121,151 job openings for technical specialists in the US job market currently. Apple is a drug-free workplace. Technical Specialists may be required to travel to customer sites. A career with Apple may be closer than you think. When a customer needs assistance, you quickly assess their situation. Bring your people skills and well help you with the technical skills. an. Thanks to her teams help and extra tech training, she got to know our products inside out. You will be working with customers one-on-one to help them with their Apple products. Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. You can serve as an engaging role model to Specialists. Truth is, I feel great, too. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialised repairs. Over the years, Ive built great relationships with many of our regular customers. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Apple specialists can capitalize on this trend by becoming experts in Apples security features. questo messaggio, invia un'email all'indirizzo 25 Apple technical specialist Jobs | Glassdoor At Apple, were not all the same. Youre also a quick, decisive thinker who enjoys solving complex problems. To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Ability to consistently deliver great customer experiences no matter what the situation. Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. Salary estimated from 68 employees, users, and past and present job advertisements on Indeed in the past 12 months. Roles based in Quebec require French language proficiency. I was looking for stable, part-time work as I learned to balance life and parenthood. Product specialists monitor all aspects of a product lifestyle, including their long- and short-term development and marketing. Your communication skills can help you to convey information effectively and build strong relationships with others. Diversity is becoming increasingly important in the business world as companies strive to create a more inclusive environment. Technical Support Specialist Job Description [Updated for 2023] - Indeed All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. What Does A Technical Specialist Do - Zippia We also take affirmative action to offer employment and advancement opportunities to all applicants. You might help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. Technical Expert Atos - New York, NY Performs troubleshooting and diagnosis of iOS and macOS devices Performed fast-paced hardware repair with high accuracy Quickly establishes rapport and provides recommendations Mentors teammates on new products and strategies Creates highly detailed documentation of issues Multimedia Specialist. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple is a drug-free workplace. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Apply to Technical Specialist, Expert, Apple Specialist and more! Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Technical Specialist Resume Example - livecareer Apples most important resource, our soul, is our people. Disculpa . Aydanos a proteger Glassdoor verificando que eres una persona real. As mobile devices become more complex, technicians will be needed to repair and maintain them. I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. Discover even more benefits of doing what you love. But I wanted a job that allowed me to interact with people as well. You are hands-on, enjoy a challenge, and are naturally focused on planning and prioritization. Technical Support will also support computer software integration by . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. When customers visit the Apple Store, youll put your own passions to work to help customers bring their personal projects to life. As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. See if you qualify! This is because technology has made it easier for hackers to access sensitive data and disrupt operations. Apple participates in the E-Verify program in certain locations as required by law. Helping roll out the training program for Apples first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management. Here are three trends influencing how Apple Technical Specialists work. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Youre skilled at nurturing and evolving relationships, and passionate about Apple products and services. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. Learn more about your EEO rights as an applicant (Opens in a new window) . Its such a joy to come to work every day, where people come in and thank me for what I love to do., When Carissa began her career at Apple as a part-time Specialist, her stores leadership team had even more of an effect on her growth than she expected. Come to us in your pursuit of success. To view your favorites, sign in with your Apple ID. They will also learn about the computer systems and software they use. Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. We're committed to being your source for expert career guidance. Technical Support Job Description Sample | Monster.com What Does an Oracle Functional Consultant Do? Nous sommes dsols pour la gne occasionne. Ability to consistently deliver great customer experiences no matter what the situation. excuses voor het ongemak. Youre a natural problem solver with a passion for technology and a knack for connecting with others. Apple is a drug-free workplace. Your day in the Apple Store is filled with a range of focused support and service tasks. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. If you continue to see this Retail Tech Support - Jobs at Apple - Apple (AU) People come in with some incredible ideas for their projects, and they feel great when I help them bring those ideas to life. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. Testing and data processing for tests. Well match your donations and contribute US$25 for every hour you volunteer. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Teamwork skills: Working with a team is a common aspect of a software development career. Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. And this team helps make sure that relationship thrives. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. What does a Product Specialist do? Role & Responsibilities Sharing what you love directly with others is how you connect with the world. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. At Apple, base pay is one part of our total compensation package and is determined within a range. Wir entschuldigen uns fr die Umstnde. Apple Jobs for Students - What are the Requirements 2022 - LinkedIn This provides the opportunity to progress as you grow and develop within a role. The need for more technical skills is a trend that is being driven by the increasing complexity of technology. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. This can be a very rewarding job, but it can also be stressful at times. You have strong people skills youre approachable, a good listener, and empathetic. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. As a busy new mother, Arlinda had very specific job criteria in mind. Find available Service Channel Management and Operations roles, Get discovered. para nos informar sobre o problema. Learn more (Opens in a new window) . We are sorry for the inconvenience. Last updated: March 23, 2023 Both full-time and part-time jobs are available. Please enable Cookies and reload the page. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Roles include Technical Specialist, Genius, Creative, and Creative Pro. To be successful as a technical specialist, you should demonstrate expertise in software and . United States Department of Labor. Introduce people to the Apple products that help them do what they love in new ways. At [CompanyX], we rely on our Apple Specialist to be the expert on all things Apple from hardware to software to accessories. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Those who are interested in technology may move into positions such as technical support manager, technical trainer, or technical writer. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Learn about inclusion and diversity at Apple. Apple Specialist Jobs, Employment | Indeed.com The entire store team benefits from your commitment to providing the best care for customers. Apple specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Looking ahead for Apple. Nafisah, Apple Store ManagerSanta Monica, U.S. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. to let us know you're having trouble. Ability to work independently: Independent work is a necessary skill for technicians to have. Up front or behind the scenes, wherever you work in the Apple Store, youll have the chance to make a big difference for your customers, your team, and yourself. They use a variety of computer software programs and may be required to lift and carry heavy equipment. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. Copyright 2023 Apple Inc. All rights reserved. By helping Apple maintain strong relationships with customers, you are instrumental to our success. This knowledge can help you answer questions and provide solutions to customer concerns. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. When compared to other jobs, technical specialist careers are projected to have a growth rate described as "faster than average" at 10% from 2018 through 2028. Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. See which role best matches your experience. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Provide insightful advice and friendly, hands-on technical support. Your day in the Apple Store is filled with a range of focused support and service tasks. Retail Tech Support - Careers at Apple - Apple (CA) Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. verdade. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Come to us in your pursuit of success. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Learn about the duties, responsibilities, and skills for A Technical Specialist . At other times, you refer customers to support team members who get them up and running again. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Youre a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. US-Expert - Careers at Apple Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Si vous continuez voir ce No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. I went to graduate school for physics, so I knew I wanted to work in science and technology. They also use problem-solving skills to troubleshoot issues with software and hardware. We are sorry for the inconvenience. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. You guide and advise the customer, and help set up their new products. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Documents and demonstrates solutions by developing documentation, flowcharts, layouts . Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Toms enthusiasm for connecting with others has given him a bit of a following. In Apple Retail, we help each other grow within our roles and beyond them. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Si continas recibiendo este mensaje, infrmanos del problema IN-Technical Specialist - Careers at Apple All our team members get paid sick days, vacation days, and parental leave. Youre supporting people. This requires a lot of testing and coordination between different teams within Apple. para nos informar sobre o problema. The Apple Store is a retail environment like no other uniquely focused on delivering amazing customer experiences. Able to work on weekends as needed.. Lamentamos pelo inconveniente. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. We offer the support youll need to thrive in whichever path you choosehere. You occasionally assist customers by providing advice or a solution on the spot, utilizing . Culver City, CA. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. To view your favourites, sign in with your Apple ID. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Learn more (Opens in a new window) . William, Apple Store SpecialistShanghai, China. What does a Technology Specialist do? Role & Responsibilities Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Melissa is learning about more than technology. Apple Technical Specialist Job Description: Salary, Duties, & More Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Roles include Creative, Technical Specialist, and Genius. Technical Specialist Job in Tigard, OR at Apple Youll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences. Youll help them bring their interests and imagination to life with Apple products and services. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. Communication skills: As a software engineer, you may be required to communicate with clients, managers and other software developers. Your work hours will be based on business needs. What does a Technical Specialist do? Role & Responsibilities Aydanos a proteger Glassdoor y demustranos que eres una persona real. Work at Apple Join a team and inspire the work. enva un correo electrnico a Get discovered. What is a Technical Specialist? - Zippia Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. When a customer becomes an owner, its the beginning of a relationship. UK-Technical Specialist - Jobs at Apple (UK) What Does a Real Estate Development Manager Do? Support and Service - Careers at Apple Apple Specialist Resume Example - livecareer Apple really provides you with all the resources to succeed right now and throughout your career here. Helping people grow in their own direction. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Or you could make that all possible with work in training, communications, or leadership. Retail - Careers at Apple Related: Apple Technical Specialist Interview Questions and Answers. Se continui a visualizzare On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. With that foundation, your passion and values will drive you forward.
technical specialist apple job description
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