Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. Refunds. As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. This is a user to user Apple product technical support community. How is the 6 year warranty rule based on the UK consumer rights act Today (July 2020) the Macbook Pro no longer turns on. Your Hardware Warranty - Apple We are all just volunteer Apple product users here, from all over the world, just like you. If the product does not conform with the contract after one repair or replacement a consumer is also entitled to exercise a final right of rejection and withdraw from the contract by returning the goods in exchange for a refund. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. provided; every potential issue may involve several factors not detailed in the conversations omissions and conduct of any third parties in connection with or related to your use of the site. If this is an authorized Apple service repair tech then he/she would know. I have read somewhere that they will only change the battery, for example. Citation needed, methinks. The consumer law only applies if there is a manufacturing defect. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a refund. Warranty Information and Support and Service Coverage, Apr 18, 2020 12:54 PM in response to DanielLeCorbusier. macOS 10.14, Apr 18, 2020 12:33 PM in response to DanielLeCorbusier. It is out of the 1 year limited warranty that Apple offers to all their products. You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. A very deceptive half truth. Am I eligible for a repair or replacement until 6 years of delivery? Refunds. Copies of those respective terms and conditions are available at apple.com/uk/legal/warranty/ and apple.com/uk/legal/sales-support/. There is no European law that says goods must work for at least six years, or that you have a right to repair, refund or replacement during this period. You must refund the customer within 14 days of receiving the goods back. User profile for user: It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You only have to accept returns from the person who bought the item. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. During the "6" years if you have the same problem and it's been serviced and documented by Apple then Apple will repair it. I live in Turkey, I'm thinking of buying a macbook from Germany soon. If you. 20.3K Posts. For additional information on consumer laws, please visit the European Consumer Centre website at ec.europa.eu/consumers/ecc/index_en.htm. Are your electronic goods really automatically covered by a free, six-year warranty? Contact the Citizens Advice consumer helpline on0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. A forum where Apple customers help each other with their products. Apple rejects repairing imac under consumer law (UK, England) Unless the battery pack has clear failure points notable swelling frankly it's difficult to claim out of warranty free replacement . Let us know, Copyright 2023 Citizens Advice. JJ_Egan Forumite. A forum where Apple customers help each other with their products. any proposed solutions on the community forums. This means that we may include adverts from us and third parties based on our knowledge of you. #8. Looks like no ones replied in a while. England and Wales: 6 years from date of deliveryScotland: 5 years from date of delivery, 2 years from date of purchase for Apple Watch Edition, 1 year from date of purchase for all other Apple products, Up to 3 years from date of purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, Up to 2 years from date of purchase of AppleCare+ for iPad, iPhone, iPod, Apple Watch, HomePod or Apple- and Beats-branded headphones, Up to 3 years from Apple TV purchase date for AppleCare Protection Plan for Apple TV, Call Apple support 1 or visit an Apple Retail Store or Apple-Authorized Service Provider, Call Apple Support 2 or visit an Apple Retail Store or Apple-Authorized Service Provider, Carry-in or mail-in for all devices; express replacement service for Apple TV, Apple Watch, iPad, iPhone (excluding screen-only damage), HomePod, and Apple- and Beats- branded headphones; or onsite service for Mac and Apple-branded display3. Apple Inc. All rights reserved. Read more about consumer protection from unfair trading. I encountered may a time that a faulty iPhone was brought into store after the Apple one year limited warranty had expired. Your feedback will help us give millions of people the information they need. Apple are liable for an Apple product under EU consumer law. thank you. I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated. An adviser at yournearest Citizens Advicewill also be able to help you argue your case or argue for you. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+. Apple Distribution International Ltd. Hollyhill Industrial EstateHollyhill, CorkRepublic of Ireland, Summary of Consumer Laws in the United Kingdom. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Well, yes, that's not a lie. Thanks! After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts **to the consumer.**>. Only issue you may have is it's the seller of the product that's responsible, so if you bought off ebay private listing / private seller you're out of luck I believe or so Apple retail informed me with an iPhone (to go back to mobile provider) or laptop I had issues with. In September 2014 my mid-2011 iMac 21.5" developed a fault with the LCD panel (just shy of owning it three years). You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. Claim using a warranty or guarantee - Citizens Advice Is this then covered under faulty hardware warranty? I don't mean ignoring us, I mean wilfully replying to questions we weren't asking and trying to shut the conversation down which to me shows they knew they would have to replace it at their expense and did what they could to put us off. The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. We also use cookies set by other sites to help us deliver content from their services. call It may not display this or other websites correctly. As I am beginning another semester in September at uni, so it would help allot if the battery was back to how it was. The six years is not a warranty but the time scale in which you can take the vendor to court under Consumer Rights .Vendor not Apple unless Apple are the vendor . In accordance with a law known as the Statutes of Limitations, consumers have this right for six years in England and for five years in Scotland. I have the invoice, if that makes any difference. But then after a month of use, a wire breaks. User profile for user: AppleCare+ is an optional insurance product covering risk of accidental damage to your Apple Watch, iPad, iPhone or iPod, battery depletion and the need for technical assistance. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner. Please note that other EU countries may well differ. You need to do your own research on this and not rely on the possibility of others coming to this post with possible answers or solutions to your dilemma. But why does that make a difference? They also told him Currys would have to either repair the TV, replace it or provide him with a refund, because under European law a buyer is covered for six years. Dont worry we wont send you spam or share your email address with anyone. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. This coverage operates alongside and in addition to your statutory rights under UK consumer law. Apple themselves say the EU law guarantees people 6 years of coverage from date of delivery in the UK (5 in Scotland). News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Is there anything wrong with this page? There isnt a 6 year warranty rule. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. As always you can unsubscribe at any time. This could be a sales receipt or other evidence such as a bank statement or packaging. The TV works when you get home,. Jul 19, 2021 11:32 AM in response to KillerMrSingh, User profile for user: only. Well send you a link to a feedback form. Now some retailers may well voluntarily honour warranty claims well past 6 months (and indeed Apple's standard warranty will cover you for 12 months regardless). Apple disclaims any and all liability for the acts, You can change your cookie settings at any time. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Performance is still ok. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. omissions and conduct of any third parties in connection with or related to your use of the site. UK Consumer Law and how it works. - Apple Community No one here is a search engine and this is not a consumer law or consumer advocacy Website. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. You can also usean online form. i purchased a Macbook Pro 16 in the US in January 2020. The little-known EU law that gives you a free 6-year warranty - the 2023 Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. What exactly does this mean? John, from Winchester, Hants, took the TV back to Currys and quoted the six-year rule the warranty company told him about. How much does it cost to replace an iPhone 8 battery in the uk? The same for another store I worked at too. Other EU nations may vary. JL extra two years warranty plus your standard consumer rights . The Apple One-Year Limited Warranty is a voluntary manufacturer's warranty. Something went wrong, please try again later. If the fault occurs after six. Editor, Marcus Herbert, https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/, https://www.richersounds.com/information/faq_guarantees. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. Warranties and guarantees add to your legal rights. It's the consumer's responsibility to prove the issue they have years later is the same issue and cause of the first issue otherwise consumer law cannot force Apple repair anything. That's really important folks. Or by navigating to the user icon in the top right. I have the original purchase receipt Whats in a warranty? People saying that the seller is liable are wrong. When you make a claim, youll usually need: You shouldve filled in a registration card and sent it back to the manufacturer. This page has been prepared by Apple and its contents are not endorsed by any third party. Apple Products and Consumer Laws in the United Kingdom, Remote Access Technical Assistance Terms and Conditions, Apple Media Services Terms and Conditions, Guidelines for Using Apple Trademarks and Copyrights. UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers: The goods will match the description given of them. Had a complete logic board failure on a 2013 13" MBP 54 weeks after purchase, which to me should be covered as that is a fault during manufacturing. You have accepted additional cookies. provided; every potential issue may involve several factors not detailed in the conversations Consumer lawyer Dean Dunham investigates the truth behind the rumours. You have rejected additional cookies. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Take 3 minutes to tell us if you found what you needed on our website. If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs. The customer can still reject the item after its been repaired or replaced. Apple may restrict service for Apple Watch, iPad and iPhone to the EEA and Switzerland. I'd rather be going to Apple.UK Consumer Law requires retailers in the UK to repair or replace a computer within 6 years of purchase . JavaScript is disabled. Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. Oct 28, 2020. For a better experience, please enable JavaScript in your browser before proceeding. Apple Products and Consumer Laws in the United Kingdom I want to know if anyone in the UK has successfully got their laptop repaired through the above law with Apple. Apples site talks about the below UK consumer law. But it doesn't matter right? how to implement the warranty in Italy for an item purchased in the US? Consumer Rights Act 2015 - Explanatory Notes - Legislation.gov.uk For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. Apple has no legal responsibility to you unless you bought the laptop from them. Most consumer law states the first 6 months ownership. If i buy macbook air 2020 in united states and i bring the macbook in the other country like singapore or Philippines.. the warranty is still available in their apple service center if the macbook need to repair ? r/apple - Let's put this EU 6 year guaranteed warranty - Reddit How do I know? The directive is transposed into UK law by the Sale of Goods Act, and now Consumer Protection Act, both of why Ch provide greater protection than the torrents of the directive. Is it right to be asked to pay for the battery replacement for an iPhone SE as long as it still is covered by warranty, in an official Romanian Apple reseller service? I am not any more closer in making a decision after this thread as there seem to be some confusion on what is covered and the ease of seeking a free of charge repair or replacement. We use some essential cookies to make this website work. You can find out more or opt-out from some cookies. They do not have to provide a reason. Its important you look out these words if you bought it second hand or were given it as a gift. Well you can have it covered under consumer law if you can prove that this is a manufacturing defect and a. Thank you, iPhone battery replacement during warranty. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. Even then the labour costs would be chargeable quite legitimately. Has anyone use the UK's Consumer Law? | MacRumors Forums Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. Archived post. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Advice for people affected by child abuse. For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple's One Year Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights . Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. Take 3 minutes to tell us if you found what you needed on our website. However, if the device is not of satisfactorily quality then it wasn't when it was sold - this is the tricky bit so here is an example: You buy a new TV. In April it stopped working completely so our reader, John, contacted the warranty provider. LaptopsDirect spent 2 weeks just not answering questions and our attempts to get it replaced. any proposed solutions on the community forums. This site contains user submitted content, comments and opinions and is for informational purposes ask a new question. http://www.apple.com/uk/legal/statutory-warranty/, http://www.apple.com/legal/sales-support/applecare/appmacuk.html, Horror Mystery-Adventure Paranormasight: The Seven Mysteries of Honjo Is Discounted for a Limited Time Alongside Other Square Enix Games, SwitchArcade Round-Up: Nuclear Blaze, Varney Lake, Fran Bow, Plus Todays Other Releases and Sales, Voice of Cards: The Forsaken Maiden Review A Good Starting Point, Vampire Survivors Being Adapted Into Premium Animated TV Series by Story Kitchen and Poncle, Dead Cells Clean Cut Update Out Now on PC Bringing In Two New Weapons, Speedrun Mode, and More, Grand Mountain Adventure+ Out Now on Apple Arcade, SwitchArcade Round-Up: Mugen Souls, Ninja Smasher, Omega Strikers, Plus Todays Other Releases and Sales. No AppleCare so was well outside Apple's standard warranty. Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. European law does, however, provide that all goods must have at least a two-year warranty. I think you're seeking advice on the wrong question; AC doesn't cover for anything. A warranty is in addition to your statutory rights and is usually something that is taken out in addition to just buying the product. Apple may provide or recommend responses as a possible solution based on the information No problems so far. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. But there's a catch. To start the conversation again, simply when you have to offer refunds and accept returns. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. Now, you state 6 years but most consumer law is 2 years. Depending on the statutory right which is breached, the consumer may have a short-term right to reject, a right to have the goods repaired or replaced and/or (if this is not possible or fails to address the fault) a right to have the purchase price reduced (and keep the goods) or . knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. I am based in England. It will take only 2 minutes to fill in. The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. Apple 2 year EU consumer law / 6 year UK consumer law Im guessing youre referring to the 6 year time frame you have to make a claim against faulty goods. Editor, Marcus Herbert. Otherwise, read your Apple warranty: Apple - Hardware and Software Warranty. They suggested he should take the TV back to Currys. only. Sales of this kind are known as distance selling. Copyright Under UK consumer law, consumers may choose to have defective goods or goods which do not conform with the contract of sale either repaired or replaced free of charge. Will the warranty of a MacBook bought in Germany be valid in Turkey? Out of guarantee iPad battery replacement policy and cost? I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. They informed him he was outside the three-year cover period so there was nothing they could do. If you cant find contact details, call the seller or trader and ask for advice. Keith Doherty3. ", "Is this then covered under faulty hardware warranty?". Looks like no ones replied in a while. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). Consumer law is meant to cover inherent defects that were present in a product from day one, not to cover parts which have failed due to the course of normal wear and tear, and, let . 1-800-MY-APPLE, or, https://support.apple.com/ipad/repair/service, Sales and What is this 6 year England Consumer Law? : r/LegalAdviceUK - Reddit Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . You may want to use your warranty or guarantee if you think itll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. A consumer is entitled to withdraw from the contract by returning a product that does not conform to its contract in exchange for a full refund if the consumer rejects the goods within 30 days. A claim under UK consumer law may be made subject to the defect being present at the time of purchase. Its usually easier within the first 6 months. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. There are some flaws with your argument: 1. The manufacturer has to perform a repair and document the repair. The 2 year eu warranty is myth. https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html, https://www.apple.com/uk/legal/statutory-warranty/. 51,111. GrumpyShrimp said: Hi there, Apple has rejected repairing the screen of a 5 year old iMac that's facing image ghosting on the display. Section 19: Consumer's rights to enforce terms about goods. I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. I am in Italy -- how do I contact repairs under the international warranty? Apple Products and Consumer Law Rights An Apple certified technician tells me that my logic board is broken. This is because you first have to prove the fault is not down to you. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. Apple contact details are available here. 2. In these circumstances, Apple may deduct a reasonable sum in connection with the period of use that the consumer had of the goods. They have another 14 days to return the goods once they've told you . The manufacturer has to perform a repair and document the repair. Under consumer laws in the UK, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Despite this, there is some truth in the six-year rule idea. You have legal rights for up to 6 years (5 years in Scotland) if there's a fault. For goods purchased in Scotland, these rights expire five years from delivery of the goods. They may say the guarantee is no longer valid. All rights reserved. If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller.
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